Delivery

United Kingdom - Royal Mail

Signed For delivery on Lea Gogo Box orders under £30 - £2.50

Signed For delivery on Lea Gogo Refill orders under £30 - £3.00

Signed For delivery on order over £30 - FREE

Delivery of the Lea Gogo Sample is FREE - First Class untracked delivery.

If you are having issues with your order or if your order is damaged upon arrival, please contact ariane@leagogo.com.

Return

You can cancel your order with us within 30 days of delivery (starting the day after the receipt of the goods).

If you have purchased through our website and wish to cancel, please contact ariane@leagogo.com informing us of the cancellation.

You are responsible for returning the goods in a re-saleable condition at your own cost unless the goods are faulty. Please review the Returns procedure below for full details.

The goods must not have been used, must be complete with all components and the packaging must not be damaged. Note that if these conditions are not met we may not accept returned goods. You will be credited with a full refund within 5 working days of notifying ­­­ariane@leagogo.com of the cancellation if your order has yet to be dispatched. If your order has been delivered, we will credit your account within 5 working days after goods are returned to us in re-saleable condition. Our customer support team will inform you when the order has been received by us and your refund has been processed.

We recommend using a postage method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.

Please note that we do not take responsibility for your lost returns, therefore please make sure that it reaches our return office. We cannot be held responsible for any units that have been damaged in transit.

Please note that Lea Gogo will not cover any return shipping costs.